Privacy Notice
Version 2.1 · 9 November 2026
1. Who we are
This website is operated by Sollers Management Consultants L.L.C-FZ, a limited liability company registered in Meydan Free Zone, Dubai, under licence 2425411.01 ("we", "us"). SOLLERS is a brand used by three companies, each separately incorporated and licensed. When you deal with one of them, that company is responsible for the personal data it uses for you. Until then, we are responsible for the personal data described in this notice.
2. Who this notice covers
This notice covers people who visit this website, people who send us an enquiry, and the representatives of companies that SOLLERS deals with or checks: suppliers, buyers, clients, intermediaries and service providers.
3. What we collect
When you write to us by email or WhatsApp: your name, your role, your company's name and country, your email address and telephone number, and what you tell us about the transaction or service you want, such as product, quantity and ports.
When SOLLERS checks a company before dealing with it: the company's registry details, the people who own or control 25% or more of it, and the results of sanctions screening.
When you visit this website: standard technical records of each visit are kept, such as the network address it came from, the time and the page requested. The website remembers the language you choose on your own device; that choice is not sent to us. This website uses no advertising, no analytics and no tracking cookies.
What not to send: please do not send passports or other identity documents, bank details or confidential commercial documents in a first message. If identity documents are needed, we ask for them after we have verified your company, through a channel we agree with you.
4. Why we use it, and on what basis
| Purpose | Basis under UAE law |
|---|---|
| Reply to your enquiry and discuss what you want | Steps you ask us to take before a contract |
| Verify your company and screen it against sanctions lists | Our legal obligations, including the UAE targeted-sanctions rules that apply to every business |
| Prepare, sign and perform a contract, offer or agreement | Performance of a contract |
| Keep records the law requires, and establish or defend legal claims | Legal obligation; legal claims |
| Show you the pages you ask for and keep the website secure | Steps needed to provide the website you choose to visit |
We follow UAE data-protection law (Federal Decree-Law No. 45 of 2021) and UAE anti-money-laundering law where it applies to the SOLLERS company concerned. We do not use personal data for marketing unless you ask us to, and we never sell it.
5. Who we share it with
- The SOLLERS company that handles your transaction or service.
- The company registries and screening services used to check a counterparty.
- Inspectors, banks, refineries, carriers and other parties to a transaction, only as far as that transaction needs.
- Our professional advisers, auditors and insurers.
- Service providers who support our website and email, acting only on our instructions.
- Public authorities, where the law requires it.
6. Transfers outside the UAE
Some of our service providers keep data on servers outside the United Arab Emirates. We rely on their data-processing terms, which bind them to protect the data, and on the other routes that UAE law allows.
7. How long we keep it
- An enquiry that does not lead to dealings: 3 years after our last contact. Enquiries received before 9 November 2026 are kept for 24 months after our last contact, as our earlier notice said.
- Verification, screening and transaction records: 5 years after the relationship or transaction ends, or longer only where the law requires.
- Technical records of website visits: only for the short period our service providers keep them.
At the end of the period we delete the data or make it anonymous, unless a legal claim or an authority's request requires us to keep it.
8. How we protect it
We limit access to people who need it for their work and use providers with recognised security controls. We confirm payment instructions only by telephone, on a number we already hold.
No system is entirely secure. If a breach affects you, we will tell you and the authority concerned as the law requires.
9. Your rights
You may ask us to:
- tell you what personal data we hold about you and give you a copy;
- correct it;
- delete it;
- restrict or stop our use of it;
- send it to you, or to another organisation, in a usable format;
- review a decision made about you by automated means alone; and
- stop using data you gave us by consent.
Some rights are limited where the law requires us to keep records. Write to info@sollersgroupe.com from the address you used with us. We reply as soon as we can and within the time the law allows. If you are not satisfied, you may complain to the UAE Data Office.
10. Other websites
Links to other websites, including registries and regulators, are for convenience. Their owners are responsible for how they use your data.
11. Children
This website and SOLLERS services are for businesses. We do not knowingly collect personal data from anyone under 18.
12. Changes
We publish any change to this notice on this page, with a new version number and date.
13. Contact
info@sollersgroupe.com · WhatsApp or call +971 50 945 6391